Terms of Service
These terms describe how Movingly operates as a marketplace, what users can expect from the platform, and where responsibility sits between customers, removalists, and the service itself.
Document status
January 2025
Review the policy details here, then contact support if you need clarification on how the platform handles your request.
Contact support1. Acceptance & Service Description
By accessing and using Movingly, you accept and agree to be bound by these terms. Movingly is a marketplace platform that connects customers with removalist professionals. We facilitate those connections but do not directly provide the moving services themselves.
2. User Responsibilities
Customer Responsibilities
- Provide accurate and complete information
- Ensure proper access to properties on moving day
- Pack and prepare items appropriately
- Pay agreed-upon fees to removalists
- Treat removalist professionals with respect
Removalist Responsibilities
- Maintain proper insurance and licensing
- Provide accurate quotes and pricing
- Arrive on time and complete work professionally
- Handle items with care and respect
- Maintain professional conduct throughout
3. Service Limitations
Movingly acts as an intermediary platform. We do not provide moving services directly, guarantee service quality, handle payments between customers and removalists, provide insurance coverage for moves, or accept liability for damages and losses arising from mover performance.
4. Payment, Cancellation & Refunds
Payments are made directly between customers and removalists. Cancellation policies vary by removalist and should be discussed before booking. Platform fees may be non-refundable, and while Movingly may assist with mediation, it does not guarantee refunds.
5. Privacy & Data
Your privacy is important to us. Please review the Privacy Policy for details on how personal information is handled while using the platform.
6. Intellectual Property & Disclaimers
The service and its original content remain the property of Movingly and its licensors. The service is provided on an “as is” and “as available” basis without warranties.
7. Liability & Governing Law
Movingly is not liable for indirect, incidental, or consequential damages arising from platform use. These terms are governed by the laws of New South Wales, Australia.
Contact Information
If you have questions about these Terms of Service, please contact us:
Email: legal@movingly.com.au
Phone: +61 2 8000 0000
Address: 123 Business Street, Sydney NSW 2000, Australia