Guides · 5 min read
Questions to ask removalists before you book (Australia-focused)
A straight-to-the-point question list for Australian customers: coverage, crew size, reschedule rules, payment terms, and what happens if the truck is late.
· Updated 2026-04-21
Crew, timing, and labour
Ask how many people attend, what time they arrive, and whether travel time to your address is billed. For interstate jobs, clarify pickup and delivery windows separately.
Risk, damage, and dispute handling
Ask how to report damage, what evidence they need, and typical resolution timelines. If you are offered insurance products, ask for documents before move day—not after.
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